We appreciate your interest in our website. Protecting your privacy is very important to us. We will provide you with detailed information on the handling of your data according to the new DSGVO.
What exactly do we do with your data?
In order to process an order and generate an invoice from it, we need information from you, e.g. about name, address, telephone number and eMail. These data are stored in connection with the order and billing with us and must be legally stored for 10 years with us in paper form. As long as we receive the data also in the merchandise management system, so that in the case of a legal demand, we can also find the documents in paper form. After this retention period, the documents and the data will be destroyed or deleted. In the merchandise management system, we will gladly keep the data longer if you still want to place orders and you want to be managed as a long-term customer. After all, long-term customer loyalty is something very important today and that includes history as well.
During this time, we are doing data surveys in order to constantly improve them. These statistics are for internal purposes only and will not be disclosed.
Customer accounts that did not lead to an order and have not subscribed to a newsletter, we delete after 3 years or on request also happy.
If you have subscribed to a newsletter, your eMail address will be used exclusively for this newsletter. We do not sell data and only share data with third parties if this is directly related to the purpose of the business / order (for example, payment service providers, shipping companies, server log files, cookies).
For the individual points mentioned above, we will discuss these in more detail in the following sections.
Storage of access data in server log files
You can visit our website without giving any details about yourself. We only store access data in so-called server log files, e.g. the name of the requested file, the date and time of the retrieval, the amount of data transferred, and the requesting provider. These data are evaluated solely to ensure trouble-free operation of the site and to improve our offer and do not allow us to draw your conclusions. Responsible provider is CMO Internet Dienstleistungen GmbH (www.cmo.de).
Data collection and use for contract processing and opening of a customer account
We collect personal data if you voluntarily communicate this to us within the scope of your order, by contacting us (for example via a contact form or e-mail) or by opening a customer account. Which data are collected is shown in the respective input forms. We use the data you have provided to process the contract and to process your inquiries. After completion of the contract or deletion of your customer account, your data will be blocked for further use and will be deleted after expiration of the tax and commercial storage periods provided you have not expressly agreed to any further use of your data or we reserve the right to use additional data is legally permitted and to which we will inform you below. The deletion of your customer account is possible at any time and can be carried out either by means of a message to the contact option described below or by means of a function provided for this purpose in the customer account.
Data transfer to contract fulfillment
For the fulfillment of the contract, we will pass on your data to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment provider you choose in the ordering process, we will pass on the payment data collected for this purpose to the credit institution commissioned by the payment institution and, if applicable, payment service providers commissioned by us, or to the selected payment service. Our payment provider is CCV Deutschland GmbH (www.ccv-deutschland.de). In some cases, the selected payment service providers also collect this data themselves, as long as you create an account there. In this case, you must register with the payment service provider with your access data in the order process. In this respect, the data protection declaration of the respective payment service provider shall apply.
Data usage when signing up for the e-mail newsletter
If you would like to receive the newsletter offered on the website, we need an e-mail address from you, as well as information that allows us to verify that you agree with the owner of the e-mail address you have given us and with the receipt of the newsletter.
To ensure that the newsletter is sent out, we use the double-opt-in procedure. Because of that, the potetial receipient can be included in a distribution list. Afterwards, the user receives a confirmation e-mail to confirm the application legally. Only when the confirmation is made, the address is actively included in the distributor
We use these data eexclusively for the delivery of the requested information and offers.
As software for the newsletter, we use Newsletter2Go. Your Data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling and using your data for purposes other than sending newsletters. Newsletter2Go is a German, certified provider, which was selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
Further information can be found here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/
The granted consent to the storage of the dara, the e-mail address and their use for sending the newsletter can be revoked at any time, for example viea the "unsubscribe" link in the newsletter.
In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on the next visit (persistent cookies). Cookies that are required to carry out the electronic communication process or to provide certain functions that you wish to use (eg shopping cart function) are processed on the basis of Art. 6 para. 1 DSGVO saved. You can set your browser to inform you about the setting of cookies and decide on their acceptance individually, or to exclude the acceptance of cookies for specific cases or in general. If the cookies are not accepted, the functionality of our website may be restricted.
Using social plugins from Facebook using the "2-click solution"
On our website, so-called social plugins ("plugins") of the social network Facebook are used. This service is offered by the company Facebook Inc. ("Provider").
Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the plugins of Facebook and their appearance can be found here: https://developers.facebook.com/docs/plugins/
In order to increase the protection of your data when you visit our website, the plugins are integrated into the page using a "2-click solution". This integration ensures that a connection to the servers of Facebook is not established when a page of our website that contains such plugins is accessed. It is only when you activate the plugins and give your consent to the data transmission that your browser is set up
Valuation reminder by Trusted Shops
If you have given us your explicit consent during or after your order by activating a corresponding checkbox or by clicking on a button provided for this purpose, we will send your e-mail address for the reminder to submit a rating of your order to the Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), to remind you by e-mail about the possibility to submit a rating. This consent can be withdrawn at any time by sending a message to the contact option described below or directly to Trusted Shops.
You have a right to free information about the data stored in our person (origin, recipient and purpose) and, if necessary, a right to correct, block or delete this data. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.